RECRUITMENT OF OFFICERS IN SPECIALIZED POSITIONS IN STATE BANK OF INDIA - New ITSafelink

RECRUITMENT OF OFFICERS IN SPECIALIZED POSITIONS IN STATE BANK OF INDIA

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8. AVP

(B2B Fulfilment)

1. Coordinate with IT teams to ensure effective resolution of complaints.

2. Monitor and track fulfilment rates across different products and present reports.

3. Track complaints regularly and identify repeated complaints and suggest initiatives to improve Customer Experience.

4. Track TAT for resolution of complaints.

5. Identify and implement initiatives to reduce complaints.

6. Design and implement fulfilment processes for online marketplace transactions.

7. Developing a water tight system to plug income leakages and ensure proper reconciliation of online transactions

9. AVP

(B2C) Fulfilment

1. Coordinate with IT teams to ensure effective resolution of complaints.

2. Monitor and track fulfilment rates across different products and present reports.

3. Track complaints regularly and identify repeated complaints and suggest initiatives to improve Customer Experience.

4. Track TAT for resolution of complaints.

5. Identify and implement initiatives to reduce complaints.

6. Design and implement fulfilment processes for online marketplace transactions.

7. Developing a water tight system to plug income leakages and ensure proper reconciliation of online transactions.

B. SELECTION PROCEDURE: Selection will be based on Short listing and Personal Interview.

Interview: Adequate number of candidates as decided by the Bank will be shortlisted based on their qualification, experience and overall suitability for Interview. The qualifying marks in Interview will be as decided by the Bank.

Merit List: Merit list for selection will be prepared in descending order on the basis of scores obtained in interview only. In case more than one candidate score the cut off marks [common mark at cut off point], such candidates will be ranked according to their age in descending order, both in the select list as well as in the wait list.

C. HOW TO APPLY:

• Candidates should have valid email ID which should be kept active till the declaration of results. It will help him/her in getting call letter/interview advices etc. by email.

a) GUIDELINES FOR FILLING ONLINE APPLICATION:

i) Candidates will be required to register themselves online through Bank’s website https://www.sbi.co.in/careers and pay the application fee using debit card/ credit card/ Internet Banking etc.

ii) Candidates should first scan their latest photograph and signature. Online application will not be registered unless candidate uploads his/her photo and signature as specified. iii) Candidates should visit Bank’s website https://www.sbi.co.in/careers and open the appropriate Online Application Format, available in the ‘Latest Announcements’.

iv) Candidates should fill the application carefully. Once the application is filled in completely, candidate should submit the data. In the event of candidate not able to fill the data in one go, he can save the data already entered. When the data is saved, a provisional registration number and password will be generated by the system and displayed on the screen. Candidate should note down the registration number and password. They can re-open the saved data using registration number and password and edit the particulars, if needed. This facility will be available for three times only. Once the application is filled in completely, candidate should submit the data and proceed for online fee payment.

b) PAYMENT OF FEES:

i) Application fees and Intimation Charges (Non-refundable) ` 600/-for General & OBC category and ` 100.00 for other reserved categories.

ii) Fee payment will have to be made online through payment gateway available thereat.

iii) After ensuring the correctness of the particulars of the application form candidates are required to pay fees through the payment gateway integrated with the application. No change/edit will be allowed thereafter.

iv) The payment can be made by using debit card / credit card / Internet Banking etc. by providing information as asked on the screen. Transaction charges for online payment, if any, will be borne by the candidates.

v) On successful completion of the transaction, e-receipt and application form with the date entered by the candidate will be generated, which should be printed and retained by the candidate.

vi) If the online transaction is not successfully completed, please register again and make payment online.

vii) There is also a provision to reprint the e-Receipt and Application form containing fee details, at later stage.

c) Copies of the application (registered online) along with photocopies of (i) ID proof (ii) Proof of Date of Birth (iii) Educational Certificates: Mark-Sheets/Degree Certificate (iv) Experience certificates (v) Brief resume (vi) e-Receipt for fee payment as applicable should be sent to “State Bank of India, Central Recruitment & Promotion Department, Corporate Centre, 3rd Floor, Atlanta Building, Nariman Point, Mumbai - 400 021” by post so as to reach us by 10.09.2016.

In case of non-receipt of photo copies of online application with required documents by the aforesaid date, their candidature will not be considered for short listing and interview.

E) GENERAL INFORMATION:

i) Candidates should satisfy themselves about their eligibility for the post applied for.

ii) Candidates serving in Govt./Quasi Govt. offices, Public Sector undertakings including Nationalised Banks and Financial Institutions are advised to submit ‘No Objection Certificate’ from their employer at the time of interview, failing which their candidature may not be considered and travelling expenses, if any, otherwise admissible, will not be paid.

iii) In case of selection, candidates will be required to produce proper discharge certificate from the employer at the time of taking up the appointment.

iv) Candidates are advised in their own interest to apply online much before the closing date and not to wait till the last date to avoid the possibility of disconnection / inability / failure to log on to the website on account of heavy load on internet or website jam.

v) SBI does not assume any responsibility for the candidates not being able to submit their applications within the last date on account of aforesaid reasons or for any other reason beyond the control of SBI.

vi) IN CASE IT IS DETECTED AT ANY STAGE OF RECRUITMENT THAT A CANDIDATE DOES NOT FULFIL THE ELIGIBILITY NORMS AND / OR THAT HE / SHE HAS FURNISHED ANY INCORRECT / FALSE INFORMATION OR HAS SUPPRESSED ANY MATERIAL FACT(S), HIS / HER CANDIDATURE WILL STAND CANCELLED. IF ANY OF THESE SHORTCOMINGS IS / ARE DETECTED EVEN AFTER APPOINTMENT, HIS /HER SERVICES ARE LIABLE TO BE TERMINATED.

vii) Candidates are advised to keep their e-mail ID alive for receiving advices, viz. call letters/ Interview date advices etc.

viii) DECISIONS OF BANK IN ALL MATTERS REGARDING ELIGIBILITY, CONDUCT OF INTERVIEW, OTHER TESTS AND SELECTION WOULD BE FINAL AND BINDING ON ALL CANDIDATES. NO REPRESENTATION OR CORRESPONDENCE WILL BE ENTERTAINED BY THE BANK IN THIS REGARD.

ix) Appointment of selected candidate is subject to his/her being declared medically fit as per the requirement of the Bank. Such appointment will also be subject to the service and conduct rules of the Bank for such post in the Bank, in force at the time of joining the Bank.

x) Any legal proceedings in respect of any matter of claim or dispute arising out of this advertisement and/or an application in response thereto can be instituted only in Mumbai and courts/tribunals/ forums at Mumbai only shall have sole and exclusive jurisdiction to try any cause/dispute.